Implementation Projects and Customer Satisfaction (CSAT)

Salesforce Customer Satisfaction (CSAT) measures a customer’s satisfaction rating with the service received during a Salesforce partner's project implementation and helps partners build their reputation in our ecosystem. By entering your implementation projects through the Business Console in the Partner Community, we can provide the support you need to be successful. Once you change a project's status to Completed, our system kicks off the CSAT survey process. We will send out a standard survey to assess how you’re doing with your customers. CSAT plays a big role in yourConsulting Partner Trailblazer Score, so make maintaining a high score one of your top priorities.

As a partner in the Consulting Partner Program, your tier is based on your Consulting Partner Trailblazer Score. Every partner receives aTrailblazer Score based on their total contribution to the primary program goals, or ‘Categories’: Engagement, Trailhead Expertise, and Customer Success. Partners are evaluated across a range of ‘Core Attributes’ associated with the Categories, including total ACV, ACV growth, Salesforce certifications, certified consultants, Fullforce Solutions and Partner Navigator status, Expanded Knowledge, and Customer Satisfaction (CSAT).

Please review the What You Need to Know tab to understand how CSAT surveys are distributed to your customers, Resources and an FAQ.