Did you know that 76% of enterprise-level field sales reps stated setting and maintaining a productive field schedule was one of the most difficult parts of their jobs?

Salesforce Maps allows sales reps to spend more time with high value customers and prospects and less time on admin tasks. You will gain more insight into your team's pipeline, territories, and account coverage and quickly fill schedule gaps. Answer five critical questions for every company by leveraging visualization and optimization technologies on a map-based interface:

• 1. How many people do we need (in the field)?
• 2. Where should we put them?
• 3. How do I make them as productive as possible?
• 4. What did they actually do?
• 5. And, what did we learn?

If interested in learning more about Salesforce Maps, please work with your Salesforce partner contacts, who will work closely with the Salesforce Maps Alliances Team, or reach out in our collaboration group on the Partner Community. Partners can also find additional information regarding Salesforce Maps and its value proposition in the Salesforce Maps Partner Pocket Guide available on the Salesforce Partner Community.

Education

• Take the Salesforce Maps Learning Path >
• Review the Salesforce Maps customer-facing line sheet >
• Review the Salesforce Maps advanced customer-facing line sheet >
• Review the Salesforce Maps pocket guide >
• Find training videos and other tools in our resource center >

Product Updates

• Learn about the Salesforce Maps Summer '19 Release >
• Review the Live Tracking Spring '19 Release Notes >
• Review the Salesforce Maps Advanced Spring '19 Release Notes >

Groups

• Post your questions in the Salesforce Maps collaboration group >

Q:  How can I become a Salesforce Maps partner?
A:  For ISV partners interested in building a solution that integrates with Salesforce Maps please reach out to bbachofner@salesforce.com.

      Consulting partners, please reach out in the Salesforce Maps collaboration group >

Q:How can I find Salesforce Maps technical resources?
A:  Visit the Salesforce Maps knowledge base >

     Review our FAQ page >

     Check out our video library >

Q:  Where can I get Salesforce Maps technical support?
A:  Salesforce Maps provides basic support in English to partners at no additional charge during normal business hours (8:00 a.m. – 6:00 p.m. EST) online.
  Partners should utilize Salesforce Partner Community credentials to log a case on our support site. Case reports can be viewed once logged into the support portal.

    Visit support here >

Q:  How can I download the Salesforce Maps managed package for demo or testing?
A:  To access the package, open an Incognito browser window and go to https://sfdc.co/SFMapsInstall. When prompted, log into the org where you want the package installed.

Q:  I am a Salesforce Maps partner. What steps should I take to log a case for my customer?
A:  Partners shall provide reasonable support and assistance to Salesforce Maps to assist in diagnosing reported issue. Response/resolution time calculations do not include time in which a case is assigned back to a Partner for further information or access. Salesforce Maps recommends submitting the following information with any case request in order to expedite troubleshooting:
  - Provide login access to Salesforce Maps support.
  - Add any relevant screenshots or videos depicting the issue.
  - Include steps to reproduce the issue and include examples.
  - Include Org ID

Q:  I am a Salesforce Maps partner. What is considered out-of-scope for Salesforce maps support?
A:  - Training (if instruction on use of Salesforce Maps is likely to exceed 30 minutes, Partner will be referred to Salesforce Maps Services team as appropriate);
      - Implementation or guidance of implementation of Salesforce Maps
      - Review, creation, or testing of custom code, including SOQL queries, custom buttons, process builders, workflow and/or validation rules
      - Assistance with non-SFDC products, services or technologies, including implementation, administration or use of third-party enabling technologies such as databases, computer networks or communications systems

Q:  I am a Salesforce Maps Partner. If I need help with an item not covered by Salesforce Maps Support where should I go for assistance?
A:  Please reach out in the Salesforce Maps collaboration group >

Q:  How can I stay up to date on Salesforce Maps events?
A:  Visit our website for all upcoming events >

Still have questions? Reach out to us in the Salesforce Maps collaboration group >