Support your Customers

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Ensure your Customers Are Successful

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Congratulations! You've successfully launched your AppExchange solution, are receiving active leads through Trialforce (and other lead generation activities), and are signing up new customers. Now you must ensure your customers are successful and receive the support they need. Ultimately, you're responsible for supporting your customers, but we're here to help. 

The support phase involves customer success planning, customer support (including training your support agents), troubleshooting with the subscribe console, and release management. Once you've completed the full lifecycle, the process repeats as you plan for new functionality, build new features, distribute updates, sell and market new capabilities, and train your support team.

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