Partner Success Services 

Partner Success Services (PSS) was created to provide you with a way to engage with Marketing Cloud services delivery to learn how to implement and maintain Marketing Cloud products on behalf of Salesforce customers. As a partner, review the tabs below for helpful resources that will enable you to understand when and how to engage with Marketing Cloud Partner Success Services. You will find valuable PSS tools including an overview of the PSS framework, a first call deck and other useful assets. 

New! Protected Services Offering - particular product features that require services to be provided directly by Salesforce and cannot be performed by third parties, including partners. The main reason we are not able to fully delegate these services to clients, third parties, or partners is because they require access to systems that for security reasons can only be accessed by Salesforce employees. For all of "Protected Services Offerings" listed, partners must leverage Partner Success Services (PSS) to implement those particular product/offerings.

In order to submit a Partner Success Services request, please fill out the PSS Request Form and a member of the PSS team will contact you. Be sure to join and collaborate with other partners in the MC Partner Success Services group.