Customer Premier Success Plans

Premier Success Plans helps customers maximize their Salesforce investment. Premier customers get exclusive access to Salesforce certified experts, success programs, and enhanced support and training to ensure their success with Salesforce. Our Premier Success Plan customers report 80% higher ROI compared to our standard success plan customers.

What is Premier Success?

  • Proactive programs and resources to drive success for your customers
  • Unlimited interactive, role-based online training
  • 24/7 global phone support with fast response times

Why is Premier so important for my customers & me as a Partner?

Premier Success plans drives customer success. Consider how you, as the trusted Partner, can integrate the services delivered by Premier into your service delivery model for customers. This can help augment your post-sale services and have your teams focused on the higher value activities for your customers (i.e. minor enhancements and change projects). 

Pricing Overview

  • Premier Success = 20% of net spend on 
  • Professional & Enterprise Editions 
  • Premier+ Success (a la carte) = 30% of net spend on Professional & Enterprise Editions 
  • Premier+ Success is included with Unlimited & Performance Editions 
  • Premier should co-term with the license contract and be included on all licenses

Connect with us on the "Salesforce Premier Success" Collaboration group in the Partner Community.