EducationEducation
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Resellers
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Reseller Marketing Journey
- Get_Organized_Before_You_Get_Started
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Reseller Marketing Journey
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General Topics
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Topics (A-Z)
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Products
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Topics (A-Z)
Service Cloud for Partners
Support every customer. Anytime. Anywhere.
The world is changing. Today’s customers want faster, more responsive service across every channel, and on any device, and they want it now. That’s why more companies are using Salesforce's customer service software-as-a-service solution for call center CRM and help desk management.
As a Salesforce partner, if you would like to engage with Service Cloud, please review the content below including the Service Cloud Overview Demo, the What You Need to Know tab, Resources (like the Service Cloud First Call Deck), and the FAQ.
New! Dive deeper into Service Cloud with mobile-optimized Salesforce Partner Learning Paths! Lead a successful consulting partner career as a Salesforce trusted advisor with curated content & modules to help you sell, get certified, and stay current on new products and releases. Set your course today!
Be sure to join and collaborate with others partners in the "Service Cloud Experts" Collaboration group.
Review the Service Cloud Video Playlist
- Service Cloud is the world’s #1 customer service solution
- In certain markets, consulting partners can earn payouts for lead referrals (see details - login required)
- Consulting Partners can build a lucrative practice with Service Cloud through consulting, implementations, or systems integrations
- Service Cloud Consultant Certification counts toward a Consulting Partner's overall Consulting Partner Trailblazer Score
- AppExchange Partners (ISVs) can build apps to extend the functionality of Service Cloud
| Resource | Audience | Description |
| Service Cloud Learning Path | Consulting Partners | Deliver success, get certified, and stay current on new products and releases anywhere, anytime. |
| Best Practices - Statement of Work (SOW) 1.0 | Consulting Partners | This video discusses statement of work (SOW) best practices for drafting and outlining a SOW, with emphasis on organization workflow, strategy and timelines to better serve the customer |
| Risk Budget Presentation | Consulting Partners | Overview of best practice process for qualifying and estimating a risk budget and leveraging it to better manage the risk budget with your delivery team and your customer. |
| Risk Budget Template | Consulting Partners | A best practice framework for creating your risk register, recording your risk budget parameters, estimating your risk budget, and managing the risk impact to the overall project. |
| Resource
|
Audience
| Description
|
| Service Cloud Learning Path | All | Sell, get certified, and stay current on new products and releases anywhere, anytime |
| Service Cloud First Call Deck | All | Use slides from this deck to properly position Service Cloud in your own presentations |
| Data Sheet | All | Brief summary of Service Cloud functionalities and edition comparison |
| Product Demos | All | Product demos of Service Cloud features and capabilities |
| Free Trial | Customers | Link for customers to obtain a free 30-day trial of Service Cloud |
| Product Page (Public Website) | All | Understand positioning from the main www.salesforce.com site |
| Reports and White Papers | All | Documentation that supports Service Cloud as the #1 customer service app |
| Pricing Information | Sales | Table of prices with link to a comparison chart |
| Customer Stories | Sales, Marketing | Use the customer showcase to validate the value proposition of Service Cloud |
| AppExchange Apps for Service | All | Third party apps that work directly and seamlessly with Service Cloud |
| Resource
|
Audience
| Description
|
| Development or Demo Org | Developers, Sales | Use Environment Hub to provision your own development and demo orgs |
| Developer Resources | Developers, PM | Service Cloud is built on the Salesforce Platform |
Q: Some of the assets require me to log in to the Partner Community?
A: Yes, many resources are available on other sites, but some of the assets require a Partner Community login. Go to http://p.force.com/signup for access details.
Q: Is there a Service Cloud for Partners Collaboration group to join?
A: The “Service Cloud Experts” Collaboration group is evolving as a great resource to collaborate and access content for Service Cloud.
Q: Does the Service Cloud Consulting Certification count towards the overall Consulting Partner Trailblazer Score?
A: Yes, Service Cloud Consulting and Developer certifications count toward the Trailblazer Score. Keep in mind, Administrator Certification is a required prerequisite for the Sales Cloud Consulting and Service Cloud Consulting certifications. Review Salesforce Certifications for Partners for more details.
