Partner Support Overview

Partner success is a top priority at Salesforce. With Partner Success Plans, we help grow your business by accelerating customer deployment, increasing user adoption and productivity, and maximizing customer ROI. Every Salesforce partner automatically gets a Partner Standard Success Plan for online support and training.
Each plan includes:

  • - Online assistance via knowledge articles and community resources
  • - Online case submission
  • - Standard 2 business-day response
  • - A Technical Support Case Pack*

*Depending on your partner type (ISV or Consulting), the number of cases in your Technical Support Case Pack may differ. Please refer to the table in the Media section to understand how many cases you qualify for.


Partners with Standard Support are not eligible for Developer Support, and should submit questions in the Developer Discussion Forums.


Post in the Developer Discussion Forum >