Retail for Partners


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Whether it ends in a store or with a mailed package, more often than not, the shopping experience begins online. That’s why retailers are using Salesforce retail CRM solutions to build personalized customer experiences across all channels. Salesforce CRM for retail is helping retailers keep customers’ needs top of mind, listening to what they want, and responding instantly. Salesforce connects sales associates, partners and employees with the key information they need to provide the right products and the kind of service that builds loyalty.

As a partner, review the links below (note: Partner Community login is required for some assets) including the Retail product demo, What You Need to Know to engage with our Salesforce team, additional Resources (like the Retail Shopper Success Platform First Call Decks), and an FAQ.

Be sure to to request to join our Retail for Partners Group, and engage our industry partners.

What You Need to Know

It is important for all partners to understand the industry messages and to be able to articulate the messages to your customers and prospects.

Under Resources, select the Industry of interest to see a page with links to relevant enablement and sales resources. The resources can include each industry First Call Deck, eBook and related content. Slide Decks (.pptx files) are provided for use in your own presentations decks (not for for external use on blogs or images).

Be sure to to request to join our Retail for Partners Group, and engage our industry partners.

Several industries have Collaboration Groups on the Partner Community.  Please join these groups to engage with our teams.

Sales and Implementation Resources

 Resource
Audience

Description

Salesforce for Retail First Call Deck AllUse slides from this deck to position the Retail industry in your own presentations
Retail Shopper Success Platform (Food Drug Mass Merchant) First Call DeckAllUse slides from this deck to position the Retail industry (specific to food, drug, and mass merchant) in your own presentations
Intelligent Restaurant Guest Success Platform First Call Deck for PartnersAll Use slides from this deck to position the Retail industry (specific to restaurants) in your own presentations
Industry Page (Public Website)AllUnderstand positioning from the main www.salesforce.com site
Engage with Today's Customers: 4 Ways Retail Can Reimagine Business (eBook)AllTake a look at four of the big ways retail can imagine the consumer shopping experience
Customer StoriesSales, MarketingUse customer success stories to validate the value proposition
AppExchange Apps for RetailAllRetail apps that ensure success is in store for your business

Additional Resources
Q: Why do some of the assets require me to register to download for the assets?
A: Yes, some of the industry assets are still being converted from our main site, so we’ll still ask you to register for some assets.

Q: Will there be industry demo assets and orgs available for partners?
A: We are currently evaluating and will update with more information when available.

Q: What should I do if I have additional questions?
A: Request to join our  Retail for Partners Group.