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Salesforce.org
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Consulting Partners, Need Help Signing Up for the Partner Community?
CONSULTING PARTNERS | APPEXCHANGE PARTNERS - ISV
We appreciate your interest in joining our Salesforce partner ecosystem as a Consulting Partner. Please review the instructions carefully (under the tab 'What You Need to Know') to ensure easy access to the Partner Community.
IMPORTANT: Before you begin, ask yourself - do you have a Salesforce login? In order to access the Partner Community, you MUST have your own Salesforce login. We do not provide login credentials - you will need your own Salesforce org login to establish single sign-on. If you need an org, you can sign up for a free Salesforce Developer Edition org here. Once you have your own Salesforce org login, you can use the username and password from that org as credentials to sign up for the Partner Community.
IMPORTANT: Before you begin, ask yourself - do you have a Salesforce login? In order to access the Partner Community, you MUST have your own Salesforce login. We do not provide login credentials - you will need your own Salesforce org login to establish single sign-on. If you need an org, you can sign up for a free Salesforce Developer Edition org here. Once you have your own Salesforce org login, you can use the username and password from that org as credentials to sign up for the Partner Community.
Keep in mind, for some partners it can take up to 5-8 business days to verify your account and send you the welcome email to the Partner Community. In the interim, feel free to browse the public portions of the Partner Community site (including the Education and News & Events sections).
ACTION ITEM: Take the tutorial that is relevant for you (below, in the Media tab) and review the full steps under What You Need to Know.
Are you a Commerce Cloud Partner? Follow these steps. If someone from your company has already signed up, follow these steps.
Are you ready to sign up now?
Once you have org credentials, there are 2 options to complete the signup wizard - New Partners and Existing Partners:
New Partner= you are the first person from your company to sign up, so a new partner account needs to be created
Existing Partner= someone from your company has already signed up, and you are an established partner ( see examples of established partners on AppExchange - search for your company)
Are you a Commerce Cloud Partner? Follow these steps. If someone from your company has already signed up, follow the Existing Partners tutorial (see "Media" tab).
The tutorial slides ('Media' tab) outline each process, whether you are a new partner or an existing partner. If you are unsure, complete the "New Partner" option, and sign up using your company email address.If you are a member of an existing partner organization we will tell you and notify your admin that you need access. If you complete the steps outlined in the tutorial and are still unable to proceed, contact your company administrator, or email partnercommunications@salesforce.com with your company name, company email address, the error message you are receiving, and a screenshot (if possible).
For new Salesforce partners:
1. You MUST have a Salesforce org to establish single sign-on. Sign up for a free Salesforce Developer Edition org here.
2. Go to p.force.com, select 'Join Now', then 'Join the Partner Community'.
3. Click 'Log In with Salesforce' and use your Salesforce org credentials.
4. Complete the form, accept the Partner Master Agreement, and submit. You're all set!
For existing Salesforce partners:
1. You MUST have a Salesforce org to establish single sign-on. Sign up for a free Salesforce org here.
2. Go to p.force.com, select 'Join Now', then 'Join the Partner Community'.
3. Click 'Log In with Salesforce' and use your Salesforce org credentials.
4. Identify yourself as an existing partner. If your company is already set up in the Partner Community, we will email your administrators to invite you to join. If we don’t recognize your account, we’ll work with you to resolve.
Q: Why do I need a Salesforce org to access the Partner Community? Can't you just send me a login?
A: No, you must establish single sign-on your own credentials with a Salesforce login. You can get a free Salesforce Developer Edition org here which does not expire.
Q: Does each person at my company need to sign up to be a partner?
A: No. Your company should only register their partnership with Salesforce once. This will ensure that your partner account is properly handled and that all of your users are tied to the correct account. Note that all users from your company do not have to sign in from the same org. Everyone will be connected to your partner account regardless of the org used.
Q: I heard about a Salesforce Partner Program Agreement. What does this mean for me?
A: The legal terms that all partners must agree to will be presented during the Partner Community signup wizard. Each partner account is required to agree to these terms annually, even if you have agreed in the past. New partners signing up for the program will also need to agree before submitting their application to join. Make sure you have someone at your company ready to accept these terms. All users from your company will be prevented from accessing the Partner Community until the new terms are accepted for your company. See this page for more information.
Q: Does each person from my company need to agree to the Salesforce Partner Program Agreement?
A: No. The agreement is on a per-company basis. Each person does not need to agree. The terms will continue to be presented to all users until the person who is authorized to accept for your company does so. Once an agreement is recorded for your company, no one will see it again. Keep in mind, the Salesforce Partner Program Agreement is an annual process.
Q: What type of Salesforce credentials can I use to get access to the Partner Community?
A: To access the Partner Community, we recommend signing up for a free Salesforce org here. A free Developer Edition org is preferred over a trial org (even though a temporary trial org will work). If you use a trial org, note that it will expire at some point and you will lose access to the Partner Community if the org is not upgraded. Keep in mind that you cannot use sandbox org credentials.
Q: What should I do if I have multiple Salesforce usernames?
A: To access the Partner Community, we recommend using the Salesforce username that you use most often in your day-to-day work. All types of Salesforce orgs can be used, other than sandboxes. This includes any CRM edition org, Developer Edition org, or trial or credentials. If you do not have a Salesforce org, we recommend using a free Developer Edition account. Keep in mind that some domain names will no longer be allowed as Usernames. The excluded domains include @partneracademy, @partnertraining, @sso.salesforce.com, @guest.salesforce.com and @partnerforce.com. Any partner attempting to use these domains will receive an error message.
Q: Only a few people at my company have Salesforce credentials for our CRM org. How do my other employees access the Partner Community?
A: When your designated Partner Community administrator(s) invites your other employees, they can log in with their Salesforce credentials (this includes any CRM edition org, free Developer Edition org, or trial org credentials). Then, they can use those credentials when they accept their invitation and they will be properly associated to your partner account.
Q: I am the Partner Community administrator. How can I invite my other employees to the Partner Community?
A: Invite your other employees to the Partner Community on the User Management page (see "Manage Users" tab). Select "Invite User", enter their email address, and and assign any additional permissions you want them to have. If you do not see the "Manage Users" tab at the top of your screen, it means you do not have admin permissions. To request the "Manage Users" permission, navigate to your community profile (top right on your screen - look for your picture), select 'My Profile' then 'Partner Community Access' (drop-down menu). From there you can see your current permissions, and request new perms.
Q: When I invite my employees to join the Partner Community, they aren't receiving the invite and/or it is bouncing back to my email? Why is this happening?
A: This might be because they haven't whitelisted our IP's and their mail server is blocking the invite. Please have your users follow these instructions to whitelist our IP's.
Q: I successfully signed up for the Partner Community, but haven't received any email confirmation. Did I do something wrong?
A: No, It can take up to 5-8 business days to process your application. If your access to the Partner Community is approved, you will receive an email (subject line "Welcome to the Salesforce Partner Community") with information about your partnership, the resources available to you in the Partner Community, and login details.
