The Customer Satisfaction (CSAT) Survey Overview

Salesforce Customer Satisfaction (CSAT) measures a customer’s satisfaction rating with the service received during a Salesforce consulting partner's project implementation and helps partners build their reputation in our ecosystem. Once you submit your project via the Business Console and change a project's status to Completed, our system kicks off the CSAT survey process. We will send out a standard survey to your customer to assess your performance. CSAT plays a big role in your Consulting Partner Trailblazer Score, so it is important to make it a top priority.

Collect and display feedback from your customer’s project lead at the time of CSAT collection with Verified Reviews. Before the CSAT survey is submitted to Salesforce, the designated customer point of contact can choose to have their optional project review displayed on the partner’s AppExchange listing. Salesforce will then publish this review to the Review tab of the Consultant’s AppExchange listing, on the customer’s behalf.

Please review the sections below to understand how CSAT surveys are distributed to your customers.