Annual Consulting Partner Program Fee and Renewals

Consulting Partners are required to pay an annual program fee to renew their enrollment in the Consulting Partner Program. The Consulting program year starts on March 1 and runs through February 28 of the following year. The annual program fee is determined based on the final tier evaluation of the previous program year, which is communicated on March 1. The fee may be paid by credit card or preferred method. Provisional partners onboarded throughout the program year are charged a pro-rated fee based on their enrollment date.

Learn more about program fee charges by tier and market >

How to submit your program fee in four steps

1. Program fee PO is issued via support case
2. Sign and return the PO
3. Program fee invoice is issued
4. Finalize payment by credit card or preferred method

Visit our credit card payments site >

  • Partners have the option to opt for a lower tier, even if qualified for a higher tier, within 10 days of the start of the program year.
    Submit case to request a lower tier >

  • When opting in for a lower tier, partners forfeit any chance of tier advancement for that program year.
    See benefits by tier >

  • Please make sure the company name and billing address on the PO are correct before signing and submitting. These details directly impact the tax applied to your program fee. The information on the PO can no longer be updated after a signed copy has been submitted. 

  • Once the invoice is received, please visit our payment website to finalize payment by credit card. We accept Visa, MasterCard, and American Express.

  • The user designated to make the credit card payment must have Partner Community access in order to authenticate onto the card payment website. Please check with your Partner Community admin first if there are any issues accessing the website.

  • To make a payment by method other than by credit card (Wire Transfer, Cheque, etc), please see the below remittance information for your region:
    United States, Latin America and Canada (AMER) >
    Europe, Middle East or Africa (EMEA) >
    Australia and Asia Pacific (APAC) >

  • Should you have any questions about your invoice, please contact our Customer Service Billing Department for assistance.
    Contact the Customer Service Billing Department >

Q: Which credit cards do you accept?
A: We accept Visa, Mastercard, and American Express. 

Q: My credit card is not supported by the program payments website, what should I do?
A: Apologies for the inconvenience. If we do not accept your credit card provider please submit payment by wire transfer or cheque. 

Q: I am unable to log into the credit card payment website. How do I resolve this?
A: In order to authenticate and access the Program Fee Payments website, a user must have login credentials to the Partner Community first. This is to keep your firm's information secure. If you don't have access to the Partner Community, please contact your Partner Community Administrator or follow our sign up instructions below. If you require further help, please raise a support case. If further assistance is needed, please contact us via email. 

Sign up for the Partner Community >
Submit a case > 
Contact us via email >

Q: My firm uses a payment method other than credit card, do I have to pay within the 30 day window?
A: Yes, the program fee must be paid in full. All payments must be completed within 30 days. 

Q: What if I am an international partner and have multiple tiers across countries?
A: The annual program fee is determined based on the final tier evaluation of the previous program year. For example, if a partner achieved the Platinum tier in the U.S. and the Gold tier in France, they are only required to pay the Platinum-level program fee. 

Q: Can I opt-in to be in a lower tier?
A: Yes, the deadline to opt-in to a lower tier is March 11th. Please raise a support case to opt-in to a lower tier. 

Submit a case >
Please note: When a partner requests to opt-in for a lower tier, they forfeit any chance of tier advancement for that program year.

Q: I am the key contact and am unable to access the Program Fee case in the Support tab of the Partner Community. What should I do?
A: Please reach out to your admin or submit a case. If you need further assistance, please contact us via email. 

Submit a case >
Contact us via email >

Q: What happens if I do not return my program fee PO by the deadline?
A: You will be deactivated from the Consulting Partner Program, which will result in loss of Partner Community access and retirement of your AppExchange listing. 

Q: I paid the fee and have received an overdue notice, why is that?
A: The Program Fee PO needs to be signed, returned, and processed in order for your payment to be posted to your partner account. Please ensure that you submit a signed PO before sending payment. 

Still have questions? Please submit a case or reach out via email.