Partner Premier Success Overview for Strategic & Platinum Consulting Partners

As a Global Strategic or Platinum Consulting partner, your company has access to Partner Premier Success (PPS) with a Success Manager for the program year. We’re committed to supporting your business and are excited to provide a range of services to help answer your questions, resolve your technical issues, and drive customer success. Explore the resources on this page to discover and take advantage of your Partner Premier Success benefits.

FAQ's:

Q: When will I hear from my assigned Success Manager (SM)?
A: Your assigned SM will contact your designated contact(s). If you are a designated contact, and haven't heard from your assigned SM, please post a question to our Q&A chatter group. Post a question here>


Q: What happens after I escalate a case from the Partner Community?
A: Support Management, and your SM will be notified, and will review and take appropriate actions based on business impact details shared at time of escalation. Support and/or SM will reach out for additional information as needed.


Q: How do I contact my Success Manager?
A: Designated Contacts (DCs) are the primary points of contacts for assigned Success Managers. Please work through your DCs if you have an issue that requires escalation, or self-escalate following steps documented on this page.


Q: Who can I contact after hours?
A: Partner Premier Support is available 24/7. Cases are covered by agents in the timezone in which they are opened, and can be escalated as needed via the Partner Community using the steps noted on this page.


Q: I am a Gold tier partner. Can I purchase access to a Success Manager?
A: No. At this time Success Manager coverage is limited to Strategic and Platinum partners.


Q: Can Registered or Silver Partners purchase Partner Premier without Success Manager coverage?
A: No. Currently this benefit is limited to Gold partners.


Q: Where can I learn more about Consulting Partner Program Benefits?
A: Learn more here >


Still have questions? Reach out in our Consulting Partner Success Plans (Q&A) group >