Delivery Success & Implementation Resources

Resource	Audience	Description
B2C Commerce Learning Path	Consulting Partners	Deliver success, get certified, and stay current on new products and releases anywhere, anytime.
B2C Commerce Partner Enablement Methodology	Consulting Partners	Use this resource to learn about the B2C Commerce shared success model and Delivery Success governance tools.
B2C Commerce Statement of Work Guidelines	Consulting Partners	This resource is intended to provide common considerations to address and include in a project SOW for B2C Commerce, it is not an all encompassing template.
Risk Management for Delivery Success	Consulting Partners	Review this deck to learn about risk management as well as best practices for: effective risk management strategies, communicating expectations, prioritizing solutions, and how to deliver bad news.
Site Readiness Assessment (SRA) Video	Consulting Partners	This presentation explains the methodology behind the Site Readiness Assessment (SRA) process and shows a live demo of the SRA workbook and its various components
B2C Commerce Enablement Packages	Consulting Partners	Enablement packages broken down by partner experience, project complexity and team roles for B2C Commerce implementations
SRA Partner Deep Dive Methodology	Consulting Partners	Review of the B2C Commerce Site Readiness Assessment process including deliverables and tips for success
SRA Template	Consulting Partners	Example workbook for the Site Readiness Assessment with Best Practices and Task Definitions. Please note this is a high level example meant to be used for tips and tricks to navigating your first SRA, it is not a catch-all for best practices
Trailhead: B2C Commerce for Consulting Partners	Consulting Partners	Take this trail to understand the basics for building out a B2C Commerce practice

Sales & Marketing Resources

Resource	Audience	Description
B2C Commerce Learning Path	All	Sell, get certified, and stay current on new products and releases anywhere, anytime.
B2C Commerce First Call Deck	All	Use slides from this deck to properly position B2C Commerce in your own presentations
Sales Enablement Resources	Sales	Sales enablement and training resources across a variety of topics
Newsletters	All	Archive of B2C Commerce partner newsletter announcements
Featured Partner Webinars	All	On-demand recordings of past B2C Commerce partner Demo Jams, Spotlight sessions, and partner-led webinars
Web Content Forms	Sales, Marketing	Web content forms for Consulting and Technology partners to be featured on the B2C Commerce LINK Marketplace. Partners should send this completed Marketplace listing form here, along with a .png version of their logo with a transparent background.
Partner Marketing Request Form	All	Fill in this form if you're interested in any partner-led or joint B2C Commerce marketing initiatives
Partner PR Guidelines and Templates	Sales, Marketing	Press Release guidelines and templates for Salesforce Partners
Branding Guidelines and Salesforce Partner Badges	Sales, Marketing	Review this page to ensure that your organization is properly aligned with Salesforce messaging and branding, and to access Salesforce Partner badges (formerly logos)

Product Resources

Resource	Audience	Description
Platform: GDPR	All	B2C Commerce will serve as a partner to merchants and Consulting Partners who are readying themselves for the GDPR. This section will serve as a resource hub for all GDPR content
Digital	All	Inspire the connected customer with seamless shopping experiences across all digital commerce channels: web, mobile, social, and more
Digital: Storefront Reference Architecture (SFRA)	All	This section contains enablement resources for B2C Commerce Storefront Reference Architecture - to empower the partner ecosystem with the tools needed to build new site implementations and redesigns
B2C Commerce: Einstein	All	Resurces to discover the power of personalization with Einstein with easy-to-use AI embedded across B2C Commerce
B2C Commerce: Order Management	All	Resources to learn more about B2C Commerce order management offering, including distributed order management, omni-channel service, and inventory management
B2C Commerce: Cross-Cloud Solutions	All	Resources on cross-cloud solutions, such as the B2C Commerce and Service Cloud Connector, and the B2C Commerce and Marketing Cloud Connector
B2C Commerce: Release Information	All	Stay current on B2C Commerce new features, functionality and bug fixes. (XChange login required)
B2C Commerce: Product Webinars	All	On-demand recordings of B2C Commerce Roadmap and platform webinars

Program Resources

Resource	Audience	Description
Education and Certification (XChange access required)	All	Information for courses, descriptions, prices, and certification FAQs
B2C Commerce Developer Forum	All	A centralized location for Developers, Architects, Admins, and other technical personas to post and respond to questions, review and discuss best practices, and collaborate on approaches to business logic development on B2C Commerce. XChange Access required
B2C Commerce for Consulting Partners Trailhead module	All	Get to know B2C Commerce resources and design your first project
B2C Commerce Sandbox FAQ	All	FAQ documents on how to obtain a B2C Commerce training sandbox

Additional Resources

Resource	Audience	Description
B2C Commerce Resource Center	All	Map your path to success with the latest B2C Commerce research, best practices, and shopper insights
B2C Commerce Marketplace	All	To find out more information about B2C Commerce partners and their capabilities, review the Partner Marketplace
B2C Commerce Blog	All	Take a look inside B2C Commerce blog posts
Product Page (Public Website)	All	Understand positioning from the main salesforce.com site
Customer Success Stories	Sales, Marketing	Use Case Studies to validate the value proposition

At this time we are limiting the number of partners in the B2C Commerce program as we are still integrating partners to the Salesforce Partner Program.

Q: What type of partners does B2C Commerce engage with?
A: We are looking for experienced e-commerce technology providers, systems integrators and agencies who help unleash the power of B2C Commerce. B2C Commerce also engages with partners who deliver innovative cross cloud solutions and product connectors.

Q: How can I become a Salesforce Partner and work on the B2C Commerce platform?
A: Prospective Salesforce partners interested in B2C Commerce should complete the click thru form found on the p.force.com/signup page. Prospective Consulting partners should select B2C Commerce as the product they are interested in. If you are an existing Salesforce partner interested in expanding capabilities, contact your Partner Account Manager or internal Salesforce contact to discuss enablement.

Q: What are the benefits of partnering with B2C Commerce?
A: As a member of the B2C Commerce Partner Ecosystem, you have access to resources that help you drive your business. Your team will benefit from specialized training and enablement on the B2C Commerce platform, and you’ll become part of an innovative, inspired community of global retail commerce experts.

Q: How can I find out more information on B2C Commerce certifications and training materials?
A: Certifications include the B2C Commerce Digital Developer and the Salesforce Certified B2C Commerce Technical Solution Designer. B2C Commerce specific modules, course descriptions, FAQs, and pricing can be found on the XChange portal (XChange access required). Don’t forget to visit Trailhead for modules to get started with B2C Commerce.

Q: As a non-B2C Commerce partner, how can I receive access to a B2C Commerce demo environment?
A: At this time, partners who are not approved to work on B2C Commerce, cannot receive access to a demo / sandbox environment. Full B2C Commerce sandbox documentation can be found here.

Q: Before showing interest in B2C Commerce, what should I be aware of?
A: The B2C Commerce partner program is restrictive and requires heavy investment in enablement, providing qualified business, and technical and support resources. This is due to the high level of governance we have over B2C Commerce partners and their implementations. We have recognized the need to allow existing Salesforce partners to expand their practices and offer B2C Commerce services. Because of this, we have created an entry into the program based on two main criteria:

1. Leads - Salesforce partners who can bring solid, qualified opportunities.
2. Execution - the ability to deliver and implement our platform.
3. Cross Cloud Ability - Salesforce partners who have successfully implemented cross-cloud projects (i.e Marketing, Service, and B2C Commerce).

Q: What are the requirements to work on the B2C Commerce platform?
A: Yes, here are the full details:

Minimum Requirement

• Previous eCommerce implementation experience such as Hybris, ATG, Magento, etc..
• Have proven eCommerce implementation record with mid-size to large clients.
• Clients with $20M in total revenue and $5M in online revenue.
• Current clients outgrowing platform and are a good fit for B2C Commerce.
• Bring one active net new B2C Commerce business opportunity.
• Annual Salesforce Consulting partner program fee based on tier between $1,000 and $25,000.
• Initial team training investment: $30-35K.
• B2C Commerce mandatory consulting expenses charged to partner for first client Implementation: $80-180K (majority of this is client pass through).
• Salesforce experience in implementing Marketing and Service Cloud.

Sales / Business Development

• Dedicated sales teams to help drive net new opportunities. A minimum of 2 direct sales staff focused on eCommerce business development.
• Have strong market presence in one of the following regions of AMER, EMEA or APAC.
• Able to introduce us to new verticals/markets/regions.

Delivery

• Experienced and dedicated B2C Commerce technical delivery team (not subcontractors)
• Required skill set:
• • 4 FTE certified on the B2C Commerce Digital Developer.
  • Certified B2C Commerce Technical Solution Designer 1 FTE.
  • Strong Commerce Delivery Project Management.
  • Ability and willingness to build a B2C Commerce practice (train and ramp developers).
  • Ability to provide 24/7 technical tier 1 support systems to enable tracking of customer cases.

Q: What should I do if I have additional questions?
A: Engage with us in the B2C Commerce Group.