Salesforce Commerce Cloud for Services Partners (Consulting)

Salesforce Commerce Cloud is a cloud-based software solution that empowers companies to unify the customer experience across all points of commerce, including web, social, mobile, store, and others. From shopping, to fulfillment, to customer service, Commerce delivers a 1-to-1 shopping experience with built-in predictive intelligence.

As a Salesforce Consulting Partner, if you would like to engage with Commerce solutions, please review the content below, including the Commerce product demo (see "Media" tab), the What You Need to Know to understand how to become a Commerce partner, Resources and an FAQ.

Dive deeper into Commerce with mobile-optimized Salesforce Partner Learning Paths! Lead a successful consulting partner career as a Salesforce trusted advisor with curated content & modules to help you sell, get certified, and stay current on new products and releases. Access the B2C Commerce Learning Path and the B2B Commerce Learning Path from the Partner Community.

Questions around the Services Partner Program? Engage with us in the B2C Commerce Group and the B2B Commerce Group.
What You Need to Know 

Services Partners (Consulting)
  1. Sign up for Partner Community. If you need help signing up, go to http://p.force.com/signup.
  2. Get started with the Salesforce Partner Community by taking this Trailhead module. 
  3. Design your first project in the B2C Commerce Trailhead module. 
  4. Submit your leads and implementation projects through the Business Console.
  5. For programmatic requests, including sandboxes and systems access, reach out to CommerceCloudPartners@salesforce.com. For Partner Marketing requests, reach out to CommerceCloudPM@salesforce.com.
  6. Engage with our team and other partners in the B2C Commerce Group.
Delivery Success & Implementation Resources

ResourceAudienceDescription
B2C Commerce Learning Path Consulting Partners Deliver success, get certified, and stay current on new products and releases anywhere, anytime.
B2B Commerce Learning Path Consulting Partners Deliver success, get certified, and stay current on new products and releases anywhere, anytime.
Trailhead: B2C Commerce for Consulting Partners  Consulting Partners Take this trail to understand the basics for building out a B2C Commerce practice

Sales & Marketing Resources

Resource Audience  Description
NewslettersAllArchive of B2C Commerce partner newsletter announcements
Featured Partner WebinarsAllOn-demand recordings of past B2C Commerce partner Demo Jams, Spotlight sessions, and partner-led webinars
Web Content FormsSales, MarketingWeb content forms for Consulting and Technology partners to be featured on the B2C Commerce LINK Marketplace. Partners should send this completed Marketplace listing form here, along with a .png version of their logo with a transparent background.
Partner Marketing Request FormAllFill in this form if you're interested in any partner-led or joint B2C Commerce marketing initiatives
Partner PR Guidelines and TemplatesSales, Marketing Press Release guidelines and templates for Salesforce Partners
Branding Guidelines and Salesforce Partner BadgesSales, Marketing Review this page to ensure that your organization is properly aligned with Salesforce messaging and branding, and to access Salesforce Partner badges (formerly logos)


Program Resources

Resource Audience Description
Education and Certification (XChange access required)All
Information for courses, descriptions, prices, and certification FAQs
B2C Commerce Developer ForumAllA centralized location for Developers, Architects, Admins, and other technical personas to post and respond to questions, review and discuss best practices, and collaborate on approaches to business logic development on B2C Commerce. XChange Access required
B2C Commerce for Consulting Partners Trailhead moduleAllGet to know B2C Commerce resources and design your first project
B2C Commerce Sandbox FAQAllFAQ documents on how to obtain a B2C Commerce training sandbox


Additional Resources

Resource Audience  Description
B2C Commerce Resource CenterAllMap your path to success with the latest B2C Commerce research, best practices, and shopper insights
B2C Commerce MarketplaceAllTo find out more information about B2C Commerce partners and their capabilities, review the Partner Marketplace
B2C Commerce BlogAllTake a look inside B2C Commerce blog posts
Product Page (Public Website)AllUnderstand positioning from the main salesforce.com site
Customer Success StoriesSales, MarketingUse Case Studies to validate the value proposition

Frequently Asked Questions (FAQ)

Q: What type of partners does B2C Commerce engage with?
A: We are looking for experienced e-commerce technology providers, systems integrators, and agencies to help unleash the power of B2C Commerce. B2C Commerce also engages with partners who deliver innovative cross cloud solutions and product connectors."

Q: How can I become a Salesforce Partner and work on the B2C Commerce platform?
A: Prospective partners interested in B2C Commerce should complete the click through form found on the p.force.com/signup page. If you are an existing Salesforce partner interested in expanding capabilities, please contact your Partner Account Manager or internal Salesforce contact to discuss enablement.

Q: What are the benefits of partnering with B2C Commerce?
A: As a member of the B2C Commerce partner ecosystem, your team will benefit from specialized training and enablement resources on the B2C Commerce platform. You will also become part of an innovative, inspired community of global retail commerce experts.

Q: How can I find out more information on B2C Commerce certifications and training materials?
A:Review these resources:
Q: As a non-B2C Commerce partner, how can I receive access to a B2C Commerce demo environment?
A: Partners who are not approved to work on B2C Commerce, cannot receive access to a demo/sandbox environment.
Review full B2C Commerce sandbox documentation >

Q: Before showing interest in B2C Commerce, what should I be aware of?
A: The B2C Commerce partner program is restrictive and requires heavy investment in enablement, providing qualified business, and technical and support resources. This is due to the high level of governance we have over B2C Commerce partners and their implementations. We have recognized the need to allow existing Salesforce partners to expand their practices and offer B2C Commerce services. Because of this, we have created an entry into the program based on three main criteria:
  1. Leads - Salesforce partners who can bring solid, qualified opportunities.
  2. Execution - the ability to deliver and implement our platform.
  3. Cross Cloud Ability - Salesforce partners who have successfully implemented cross-cloud projects (i.e Marketing, Service, and B2C Commerce).
Q: What are the requirements to work on the B2C Commerce platform?
A: Here are the full details:
Organization Requirements
- Previous eCommerce implementation experience such as SAP Hybris, ATG, Magento, Oracle Commerce, etc with proven eCommerce implementation record with SME to large enterprise clients 
- Bring one active net new B2C Commerce business opportunity 
- Client base with $20M in total revenue and $5M in online revenue 
- Annual Salesforce Consulting partner program fee based on tier between $1,000 and $20,000 
- Initial team training investment: $30-35K 
- B2C Commerce mandatory consulting expenses charged to partner for first client implementation: $80-180K 

Project Delivery Requirements
- Experienced and dedicated B2C Commerce technical delivery team (not subcontractors) 
- Required skill set: o 4 FTEs that have passed the Salesforce Certified B2C Commerce Developer test. 
- Strong eCommerce delivery project management. - Ability and willingness to build a B2C Commerce practice (train and ramp developers). 
- Ability to provide 24/7 technical tier-1 support systems to enable tracking of customer cases. Sales & Business Development Requirements 
- Dedicated sales teams to help drive net new opportunities. A minimum of 2 direct sales staff focused on eCommerce business development. 
- Have strong market presence in one of the following regions: AMER, EMEA or APAC. 

Recommended Skill Set 
- Salesforce experience in implementing Marketing and Service Cloud 
- Able to introduce clients from new verticals/markets/regions 
- 1 FTE that has passed the Salesforce Certified B2C Commerce Technical Solution Designer test

Still have questions?
Ask us in our B2C Commerce Group >