App Academy: Support
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Congratulations, you have successfully launched your application, you are receiving active leads through Trialforce (and other lead generation activities), and you are signing up new customers (paid subscribers). Now you must ensure that your customers are successful and are receiving the support they need. Ultimately, you are responsible for supporting your customer, but we are here to help. 

In the DF16 video below, Segun de Silva (Salesforce Partner Program) discusses how Partner Premier, Technical Evangelists and Partners collaborate together to drive customer success.