Revised Salesforce Partner Program Agreement Now Available

Jun 1, 2019

The Salesforce Partner Program Agreement (“SPPA”) is a click-through agreement that governs a partner’s participation in various Salesforce Partner Programs and utilization of our Partner Community. The SPPA incorporates references to the related Salesforce Partner Program Policies (“Policies”) as applicable.

Important: Existing partners will not need to re-accept the Salesforce Partner Program Agreement (SPPA) for PY20. The terms of the PY19 SPPA remain in effect for existing partners. Your authorized or designated user can review the PY20 SPPA version Mar 1, 2019 by accessing this link (Partner Community login required).

Please note the following:

  • Salesforce Partners who accepted the SPPA on or after March 12, 2018 will NOT be presented with a prompt to click to accept the SPPA when logging into the Partner Community on or after March 1, 2019. The SPPA version accepted by your company on or after Mar 12, 2018 will be in effect for Program Year 2020 (begins March 1, 2019). An authorized representative of your company should review updates that have been made to the Program policies that apply to your company (see .pdf link below).
  • New Salesforce Partners will be presented with a prompt to click to accept the SPPA when logging into the Partner Community for the first time. An authorized representative from your company needs to review and accept the SPPA when logging into the Partner Community. An authorized representative can be anyone in your company. They do not have to be an attorney. All of your users will be prevented from logging into the Partner Community until the SPPA is accepted by an authorized representative from your company.

You may share this information with anyone from your company using the link http://p.force.com/SPPA. This page contains all of the relevant SPPA details, including .pdf copies of the SPPA and Policies, as well as an FAQ.

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Download the June 1, 2019 version of Partner Program Agreement >

Download the FY20 Partner Program Policies Doc >

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FREQUENTLY ASKED QUESTIONS

If I am a new partner and log into the Partner Community on or after June 1, 2019, will I be presented with the click-through prompt to accept the SPPA?
Yes, new partners that log into Partner Community for the first time on or after June 1, 2019 will need to accept the SPPA from the click-through prompt. If you do not see the click-through prompt to accept the SPPA when logging into the Partner Community on or after June 1, 2019, it means your company has already accepted the SPPA prior to June 1, 2019.

Is everyone in my company required to accept the click-through SPPA?
We encourage all partners to review the full SPPA and associated policies as they contain important terms and conditions. For new partners only one authorized individual from your company is required to click through and accept the SPPA. The person accepting the SPPA does not have to be an attorney. Once the SPPA has been accepted, all of your users will be able to log into the Partner Community.

If I am a new partner and log into the Partner Community on or after June 1, 2019, and I am not presented with the click-through prompt to accept the SPPA, what does that mean?
If you do not see the click-through prompt to accept the SPPA when logging into the Partner Community on or after March 1, 2019, it means your company has already accepted the SPPA.

How do I know If someone else from my company accepted the SPPA? How can I find out who accepted it?
If you need to know who (from your company) accepted the SPPA, submit this case to inquire. Please note: we cannot remove or modify the individual who accepted the SPPA once it has been done.
Our company needs to change the person who accepted the SPPA. What should we do?
We cannot remove or modify the individual that accepted the SPPA once it has been done.

Where can I view the full text of the SPPA that goes into effect on June 1, 2019?
The full text of the SPPA and the associated policies are available for download using the .pdf links above.

Can someone obtain a copy of the SPPA through a resource other than the Partner Community? A member of our company who does not have access to the Partner Community would like to review the SPPA.
If someone in your company would like to view the SPPA and does not have access to the Partner Community, your Partner Community Administrator can invite new users into the Partner Community (see signup instructions) When attempting to log in, the new user will be prompted to review and accept the new SPPA. Alternatively, you can direct the person wishing to view the SPPA to this page http://p.force.com/SPPA and to the .pdf link above. Please note, the click-through SPPA is the only method for reviewing and accepting the SPPA.

Is there a negotiable or Word copy of this document available? Our legal team would like to propose changes.
The SPPA sets out the required terms for joining the Salesforce Partner Program and accessing the Partner Community and as such is not negotiated. For this reason we do not provide a Word copy and are not able to entertain redlines or proposed changes. If you or your legal team has questions after reviewing this FAQ, please work with your partner account manager. The click-through SPPA is the only method for reviewing and accepting the SPPA.

What is the difference between the SPPA and the policies?
The SPPA is the high level gating agreement that applies to all partners in the Salesforce ecosystem who wish to access the Partner Community, it sets out the rules for accessing the Partner Community and and joining the Partner Program generally speaking. The policies for a particular partner program apply to those partners joining that specific program, and set out the terms applicable to that specific program. The SPPA references the policies in various places. Both of the documents should be reviewed together before accepting the new terms.

Where can I find last year's SPPA for comparison?
Last year's SPPA was made available as a .pdf for a full calendar year on this page. Check with your own legal team for a downloaded copy. To avoid confusion, all previous SPPA versions have been removed from the Partner Community.

Where can I find last year's SPPA for comparison?
Last year's SPPA was made available as a .pdf for a full calendar year on this page. Check with your own legal team for a downloaded copy. To avoid confusion, all previous SPPA versions have been removed from the Partner Community.

Does the click-through SPPA apply to ISVs, Consulting (SI) partners, and Resellers?
The SPPA is the high level gating agreement that applies to all partners in the Salesforce partner ecosystem who wish to access the Partner Community. The Policies for a particular partner program apply to those partners joining that specific program. In addition, partners may enter into negotiated agreements specific to their individual relationship with Salesforce (e.g., ISVForce Agreement, SI PSA, Reseller Agreement, etc).

Will accepting theis SPPA negate our previous agreements or negotiated contracts with Salesforce?
When a partner clicks to accept the SPPA, it will replace any click-through SPPA the partner previously accepted. Negotiated distribution agreements that partners have entered into, specific to their individual relationships with Salesforce (e.g., ISVForce Agreements; PSAs; Reseller Agreements, etc.), will not be impacted by this SPPA.