Mar 2, 2020
Today marks the first day of the PY21 Salesforce Partner Program. We are excited to embark on this new program year with our partners as we drive customer success in the Salesforce ecosystem. Together, we are growing, innovating, and investing in ways to help customers transform their businesses with the Salesforce Customer 360. Based on the feedback from partners across the globe, our new program provides a unified partner experience with a focus on simplicity, fairness, and transparency. Take a look at the exciting program updates as well as resources to help you along the way.
New Partner Program Design
We’re making it easier for partners to see how they’re performing and where they need to focus to grow their business with Salesforce. We’re doing this through a fair and transparent Partner Trailblazer Score. Not only does the Partner Trailblazer Score objectively measure partners on key metrics across the areas of customer success, innovation, and engagement, but it is also aligned to a new tier-based benefit structure.
New Economic Model and Technology for ISV Partners
ISV partners now have the ability to expand their gross margins as they scale with a new Marginal Royalty Model option. This means that as a partner’s revenue increases, their marginal royalty level decreases at specific revenue thresholds. ISVs also have access to more of the Salesforce Customer 360 to distribute directly to customers or to use to help run their businesses.
Elevated Product and Industry Expertise for Consulting and Agencies Partners
Together we are invested in customer success. We want to empower customers to find the right consulting and agency partner based on their business needs. To do that, we are evolving Navigator, making it the customer-facing way our partners can market their Salesforce expertise.
As always, we are here to help along the way. Reach out with any questions you may have by posting to the Official: AppExchange Partner Program or Official: Consulting Partner collaboration groups. Thank you for your continued partnership and have a great program year.