Salesforce Partner Community

Updated Salesforce Partner Program Agreement Now Available

May 1, 2020

 

The Salesforce Partner Program Agreement (“SPPA”) is a click-through agreement that governs a partner’s participation in various Salesforce Partner Programs and utilization of our Partner Community. The SPPA incorporates references to the related Salesforce Partner Program Policies (“Policies”) as applicable.

Important: Existing partners will not need to re-accept the Salesforce Partner Program Agreement (SPPA) for PY21, the SPPA you most recently accepted will remain in effect. For new partners your authorized or designated user can review the current SPPA, version May 1, 2020, by accessing this link (Partner Community login required).

Please note the following:
  • - Salesforce Partners who accepted the SPPA on or after March 12, 2018 will NOT be presented with a prompt to click to accept the SPPA when logging into the Partner Community. The SPPA version accepted by your company on or after Mar 12, 2018 will be in effect for Program Year 2021 (begins Mary 1, 2020). An authorized representative of your company should review updates that have been made to the Program Policies that apply to your company (see .pdf link below).
  • - New Salesforce Partners will be presented with a prompt to click to accept the SPPA when logging into the Partner Community for the first time. An authorized representative from your company needs to review and accept the SPPA when logging into the Partner Community. An authorized representative can be anyone in your company. They do not have to be an attorney. All of your users will be prevented from logging into the Partner Community until the SPPA is accepted by an authorized representative from your company.
You may share this information with anyone from your company using the link http://p.force.com/SPPA. This page contains all of the relevant SPPA details, including .pdf copies of the SPPA and Policies, as well as an FAQ.

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Download the May 1, 2020 version of Partner Program Agreement >

Download the Program Year 2021 Salesforce Partner Program Policies Doc >


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FREQUENTLY ASKED QUESTIONS

Is everyone in my company required to accept the click-through SPPA?

We encourage all partners to review the full SPPA and associated policies as they contain important terms and conditions. For new partners only one authorized individual from your company is required to click through and accept the SPPA. The person accepting the SPPA does not have to be an attorney. Once the SPPA has been accepted, all of your users will be able to log into the Partner Community.


How do I know If someone else from my company accepted the SPPA? How can I find out who accepted it?

If you need to know who (from your company) accepted the SPPA, submit this case to inquire. Please note: we cannot remove or modify the individual who accepted the SPPA once it has been done.


Our company needs to change the person who accepted the SPPA. What should we do?

We cannot remove or modify the individual that accepted the SPPA once it has been done.


Can someone obtain a copy of the SPPA through a resource other than the Partner Community? A member of our company who does not have access to the Partner Community would like to review the SPPA.

If someone in your company would like to view the SPPA and does not have access to the Partner Community, your Partner Community Administrator can invite new users into the Partner Community (see signup instructions) When attempting to log in, the new user will be prompted to review and accept the new SPPA. Alternatively, you can direct the person wishing to view the SPPA to this page http://p.force.com/SPPA and to the .pdf link above. Please note, the click-through SPPA is the only method for reviewing and accepting the SPPA.


Is there a negotiable or Word copy of this document available? Our legal team would like to propose changes.

The SPPA sets out the required terms for joining the Salesforce Partner Program and accessing the Partner Community and as such is not negotiated. For this reason we do not provide a Word copy and are not able to entertain redlines or proposed changes. If you or your legal team has questions after reviewing this FAQ, please work with your partner account manager. The click-through SPPA is the only method for reviewing and accepting the SPPA.


What is the difference between the SPPA and the policies?

The SPPA is the high level gating agreement that applies to all partners in the Salesforce ecosystem who wish to access the Partner Community, it sets out the rules for accessing the Partner Community and and joining the Partner Program generally speaking. The policies for a particular partner program apply to those partners joining that specific program, and set out the terms applicable to that specific program. The SPPA references the policies in various places. Both of the documents should be reviewed together before accepting the new terms.


Where can I find a prior version of the SPPA for comparison?

Prior versions of the SPPA were made available as a .pdf on this page. Check with your own legal team for a downloaded copy. To avoid confusion, all previous SPPA versions have been removed from the Partner Community.


Does the click-through SPPA apply to AppExchange, Consulting partners, and Resellers?

The SPPA is the high level gating agreement that applies to all partners in the Salesforce partner ecosystem who wish to access the Partner Community. The Policies for a particular partner program apply to those partners joining that specific program. In addition, partners may enter into negotiated agreements specific to their individual relationship with Salesforce (e.g., AppExchangeForce Agreement, SI PSA, Reseller Agreement, etc).


Will accepting the SPPA negate our previous agreements or negotiated contracts with Salesforce?

When a partner clicks to accept the SPPA, it will replace any click-through SPPA the partner previously accepted. Negotiated distribution agreements that partners have entered into, specific to their individual relationships with Salesforce (e.g., AppExchange Agreements; PSAs; Reseller Agreements, etc.), will not be impacted by this SPPA.