Blog: Pardot Partner Support is Moving to the Partner Community

Apr 25, 2017

by Caitlin Wilson

What's happening?
Starting on Friday, May 12, Pardot consultants and implementation partners may log technical support questions related to Pardot customer engagements in the Partner Community. To provide a more seamless partner experience, you will now be able to submit Pardot questions through the Support tab.

The email address that was previously used to access our Partner Technical Support Specialist will be decommissioned June 1st. 

You'll still have access to the same great support — it'll just be all in one place!

What do I need to do?
  • Ensure that all individuals of your team that need access to technical support have access to the Partner Community. See p.force.com/signup to get started.
  • If you have any existing cases that your company references as a resource (that are not in your email inbox), we would recommend documenting this information internally. Pardot Support will still have read-only access to reference historical cases created before May 12, but these cases will not be visible in the Help & Training portal.
Starting on Friday, May 12, how do I submit a Pardot case in the Partner Community?
If you are not able to find what you are looking for in the knowledge base or other resources:
  1. Click the Support tab in the Partner Community.
  2. Select New Case at the top right-hand corner of the page.
  3. Under the Salesforce Technology heading, select Pardot and Create a Case (this option will be live on May 12).
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