Salesforce Partner Community

Expert Success Series: Building a Customer Success Team

Jul 14, 2016
2 pm - 2:45 pm ET

Happy client = Happy company. In order to sustain and grow client accounts, cloud computing companies are faced with maintaining customer satisfaction and providing the best service possible to diverse client bases, which require different strategies and needs to build their business. Customer success and renewals are key to continuing growth and ensuring client productivity and happiness.

Hear how Salesforce Partner, nCino, maintains a highly effective customer success team. Join us on July 14th at 2pm ET, when Sean Desmond, head of professional services at nCino, shares tips and best practices on how to build and maintain a customer success team in your own organization.
In this 45 minute webinar, we will discuss the foundational framework of building a customer success team, which is:
  • Build your culture
  • Enable your employees
  • Guide your process