Salesforce Partner Community

Expert Success Series: Why Salesforce Partners should invest in Customer Success to increase retention and company valuations

Aug 11, 2015
10:00 AM - 11:00 AM PDT

Salesforce Partners are shifting their focus from customer acquisition to customer retention by recognizing how investments in customer retention, adoption, and understanding their customer's health can impact valuation and create companies that can stand the test of time.  

Hear how Salesforce Partner, Brainshark, increased their retention by 7% in just 12 months. Join us on August 11th at 10 am PDT, when Lincoln Murphy from Gainsight and Patrick Kelly, VP of Customer Success from Brainshark will share the secrets on moving from excel to implementing a robust Customer Success solution.  

In this 60 minute webinar on the keys to increasing retention we will discuss:  
  • How to move from excel to a Customer Success solution?
  • Why having customer health scores changes the game?
  • Why valuations are tied to Customer Success metrics?
  • How to present Customer Success to your Board?